5 MightyCall Alternatives: Top Cloud Call Center Software

Ready to build better conversations?

Simple to set up. Easy to use. Powerful integrations.

Get free access

A reliable and affordable VoIP phone system is crucial for helping your organization run smoothly, enabling your team to stay connected, and ensuring you’re always available to support your customers. 

If you’ve been looking for a MightyCall alternative for your sales and customer support teams, you’re likely aiming to cut costs, improve performance, and enjoy uninterrupted calls. 

Whether you're handling customer inquiries or closing deals, having a dependable phone system can be the difference between business success and struggles. To help you choose, we’ve compiled a list of the five best MightyCall alternatives to support your call center operations and explored what each offers.

TL;DR: Round Up of MightyCall Alternatives 

1. Aircall

2. CloudTalk

3. 8x8

4. RingCentral

5. Zoho Desk

Why Do You Need a MightyCall Alternative?

Whether you’re just looking for a more comprehensive business communication software solution or feel that MightyCall doesn’t quite meet all your needs, there are a number of reasons you might consider an alternative, such as: 

• Limited integration options: MightyCall only offers a handful of integrations, including HubSpot, Salesforce, Zoho, and Zapier.

• Restricted call management features: Entry-level plans lack essential call management capabilities like live call monitoring, analytics, and reporting, which are only available on the Pro plan.

• Priority support limitations: Priority customer support is restricted to the Power and Enterprise plans, which may be an issue for growing businesses needing more responsive assistance.

• No customer intelligence tools: MightyCall lacks advanced features like AI-powered sentiment analysis, which can provide deeper insights into customer interactions.

About MightyCall

MightyCall is a cloud-based call center software solution designed specifically for small and mid-sized businesses. The platform helps users manage customer service calls, as well as internal and external company communication.

Despite being a well-known player in the cloud and VoIP industry, some users have reported poor customer support, a lack of features, and technical limitations. Additionally, the high costs for essential features like live call monitoring and analytics, only offered on Pro plans, limit entry level plans.

Comparison of the 5 Best MightyCall Alternatives

When searching for a better alternative to MightyCall, explore options that offer stronger features, integrations, and support. The following MightyCall alternatives are designed to streamline your operations with powerful automated phone system capabilities—so you can improve communication and efficiency and deliver excellent customer experiences.

Aircall

Aircall’s intuitive customer communications platform seamlessly integrates with over 100 business tools to keep all your systems connected. Advanced features like smart call routing and CRM integrations ensure customers are quickly connected to the right agent and that your team members have the information necessary to personalize every interaction. 

Aircall helps teams streamline workflows, boost productivity, and optimize performance through actionable insights and advanced analytics. And 99.95% uptime ensures your customers can always reach you when they need to. 

Offering transparent, affordable pricing and 24/7 customer support, Aircall is a scalable solution that grows with your business. 

• Integrations: Aircall offers more than 100 integrations, including ActiveCampaign, HubSpot, Microsoft Teams, Salesforce, Slack, and Zendesk

• Standout features: IVR, custom music and messages, business hours, call whispering, call queuing, smart routing, and AI-powered call summaries

• Rating: 4.3 stars

• Pricing: From $30/month/user (annual billing)

See for yourself how Aircall’s powerful customer communication and intelligence system promotes customer satisfaction and business growth. Try for free

CloudTalk 

Use CloudTalk’s real-time dashboard to monitor metrics like abandon rate, average waiting time, and average call duration.

CloudTalk’s virtual phone system for sales and customer support teams helps businesses optimize internal and customer communication. Key features include advanced call routing, IVR, call recording, and analytics dashboards that offer valuable insights into call performance and customer interactions.

It integrates with popular CRM, e-commerce, sales, and business intelligence platforms, making it a flexible solution that works with your existing tech stack.

• Integrations: 35+ integrations, including HubSpot, Intercom, Pipedrive, Salesforce, Zendesk, and Zoho CRM

• Standout features: IVR, customized call queuing, call recording and monitoring, analytics dashboards

• Rating: 4.3 stars

• Price: From $25/month/user (annual billing)

See our CloudTalk alternatives comparison for more information, or check out an in-depth review of CloudTalk vs. Aircall.  

8x8

8x8 helps you better engage your customers with the data and automations your customer-facing team needs.

8x8 integrates voice, video, chat, contact center, and enterprise-class API solutions into a centralized cloud platform. Key features like auto-attendant, team messaging, voicemail to email, and call management simplify managing both internal and external communications.

It integrates with CRM, conversational AI, customer journey, IT, and workforce management platforms, ensuring seamless sales and customer service interactions.

• Integrations: 60 integrations, including Google Workspace, HubSpot, Microsoft Teams, Pipedrive, and Salesforce

• Standout features: Unlimited domestic calling, video conferencing, and chat; auto-attendant; voicemail to email

• Rating: 4 stars

• Price: Contact for pricing

See our 8x8 alternatives comparison for more information. 

RingCentral

RingCentral gives you a clear overview of the status of all your rooms and devices.

RingCentral’s AI-powered cloud communication solution allows businesses to customize their plans based on specific needs and company size. It offers features like video conferencing and mobile flexibility, allowing users to easily switch between devices. 

The platform connects to hundreds of business tools, including CRM, customer support, and productivity software. Its entry-level plan comes with valuable features like IVR and visual voicemail, providing businesses with essential communication capabilities at various price points.

• Integrations: RingCentral MVP has an open API and integrates with over 400 popular business software applications and tools

• Standout features: Toll-free local and international numbers, video conferencing, and toll-free minutes

• Rating: 4 stars

• Price: From $20/month/user (annual billing)

See our RingCentral alternatives comparison for more information, or check out an in-depth review of RingCentral vs. Aircall. 

Zoho Desk

The Zoho Desk dashboard gives you a clear overview of your service requests and customer satisfaction ratings.

Zoho Desk’s helpdesk software assigns, tracks, and manages customer alerts and support tickets. It allows businesses to handle customer inquiries across multiple channels, such as email, phone, and social media, simultaneously. Zoho Desk also automates ticketing tasks to streamline customer service operations.

In addition to managing customer interactions, Zoho Desk offers tools for tracking and analyzing customer data to help businesses improve their support processes.

• Integrations: 350+ integrations, including G Suite, Jira, Salesforce and Slack 

• Standout Features: Multichannel communication, conversational AI, and automation

• Rating: 4.4 stars

• Price: From $12/month/user (annual billing)

What to Look for in a MightyCall Alternative

When choosing a customer communications system, consider how well it supports collaboration and personalization. The right call management software will streamline your communication processes to help your team be more productive and provide better support to your customers.

When making your choice, pay attention to factors like: 

• Ease of use: Look for a solution that’s simple for your team to set up and easy for your customers to navigate.

• Quality of service: Ensure the system is reliable with minimal outages. How fast can you set it up? What’s the average uptime? How quickly can you get support when needed?

• Affordability: Consider the impact on your budget and prioritize affordable VoIP phone systems, especially as a growing business that needs to protect its bottom line.

• Integrations & features: Look for a platform that integrates seamlessly with your CRM, helpdesk, and other essential software.

• Customer support: Ensure support is easy to reach and responsive in a crisis. 

• Value for money: Research whether the included features, tools, and integrations are worth the price or if you’ll need to pay for extras.

• Quality & reliability: Choose a provider that partners with top global and local carriers to ensure excellent call quality and reliability.

• Security: Verify that the provider uses strong security measures to protect your conversations and customer data. 

What Sets Aircall Apart From MightyCall?

With a global client base of more than 19,000, Aircall empowers businesses to have the best customer support and sales conversations possible. 

Complete with virtual call center capabilities and smart features like a Power Dialer, call whispering, and call monitoring, Aircall helps improve business, team, and customer outcomes. What other cloud phone solutions offer at the mid-tier package level, Aircall offers as a part of its basic package.Here are a few more ways Aircall stands out from the competition: 

• Easy, same-day setup with no hassle so your team can onboard and start using instantly. “Their onboarding team was very nice to work with and offered training making it a breeze to get started. The product itself is easy to manage and configure,” says one G2 user. 

• More than 100 integrations with CRM, help desk, and other software to save your team time and keep your systems connected. “What I like best about Aircall is its user-friendly interface and seamless integration with our existing tools,” states one G2 user. 

• Increased sales thanks to advanced features like a Power Dialer and call logging. According to one G2 user, “From a sales point of view, it is brilliant that the missed calls are logged… [meaning we’re] able to get back in touch to address their queries or provide information about our service.”

• Enhanced visibility that enables you to monitor individual and team metrics and make measurable improvements. “As a manager, I appreciate the data and reports for more visibility,” states one G2 user. 

• Customization options so you can adapt the platform to your specific business needs. One G2 user says Aircall makes it “extremely easy to set up and customize call flows,” and they “like that there is an API step to build a custom process.”

“The setup and configuration of Aircall is a dream. It’s so easy to create new numbers, set up IVRs, and change people around to different teams if needed.”
—Sara Tiffany, General Manager at AirTreks

Enhance Your Customer Communications With Aircall

Choosing the best cloud communication service provider is never a decision to take lightly, and how you interact with your customers is central to your business success—especially as a small business that’s making a name for itself.

That’s why you need an affordable, scalable communications solution that will support your team and adapt to your needs. 

With MightyCall, you have to pay extra for the most advanced features, including analytics, reports, and priority support. But with Aircall, many of those advanced capabilities (plus some unique to Aircall) come as standard, with even the most affordable package.

Thanks to dependable customer support, high call quality and 99.95% uptime, an extensive list of features, and the ability to activate integrations with one click, Aircall is the ideal solution for small and mid-sized businesses looking to optimize their customer support and sales operations. 

19,000 customers and counting trust Aircall for their customer communication needs. Find out for yourself how we can help you hold better conversations and boost customer satisfaction. Try Aircall for free.

Published on February 4, 2025.