Analytics

Use our live and historical dashboards to effortlessly manage team performance, optimize staffing and planning, and enhance your customers’ calling experience.

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Turns your data into actionable insights

Our easy-to-use Analytics and Analytics+ dashboards will give you instant access to the call center metrics you need to help you meet your KPIs. Track customer communication trends, evaluate sales and support team productivity, and monitor organization-wide SMS and calling activity directly within the Aircall interface.

Analytics for sales leaders

Optimize your outbound strategy

Learn when your prospects are most receptive and align your strategy to boost productivity during peak hours.

Track performance and foster competition

Measure your reps’ productivity and call outcomes with easy-to-use leaderboards. Easily identify top performers and benchmark reps against their peers.

Monitor trends at the macro and micro level

See a bird’s-eye view of key metrics and call tags across your whole organization, refine your data using filters, or dig even deeper with advanced Analytics+ dashboards.

With Aircall, we can see how many calls are made, how long our agents are waiting before they hang up, and much more. Really, it’s given us a great understanding of how effective and patient our team is.

Ricard Pryce - Senior Sales Team Leader @ CleanCloud

Analytics for customer support leaders

Enhance your customers’ calling experience

Identify when and why calls are going unanswered. Optimize your staffing and your IVR and call routing setup accordingly.

Keep on top of customer trends

Monitor the progression of key inbound call activity KPIs over time. Track call tags to understand which topics your customers are raising with agents.

Maintain clear oversight over service level and productivity

Track team performance at every level of granularity, from organization-wide metrics to advanced Analytics+ dashboards dedicated to topics like unanswered calls and user activity.

Not only are all the metrics we want readily available, but a lot of metrics we wouldn’t have even thought were important were prepackaged for us and have provided some great insight.

Andrew Katz - General Manager of Operations @ CloudTrucks

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