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Freshdesk, is a leading solution, trusted by over 50,000 customers, to optimize customer support operations.

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Access a caller's ticket history right from the Aircall app - no more manual searching.
Access a caller's ticket history right from the Aircall app - no more manual searching.
Automatically create tickets, log notes, tags, and call details directly from the Aircall phone.

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With the Aircall - Freshdesk integration, you have your call center software integrated with your support channel all in one place.

Freshdesk phone system integration

For every voicemail and call you receive on Aircall, a ticket is created in Freshdesk and assigns it to the proper customer. Agents can create personalized interactions with customers by having their customer contact history displayed in a screen pop as soon as they call in.

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