How Accademia Italiana Fitness Streamlines Operations with Aircall
At Aircall, there’s nothing we care more about than the success of our customers. That’s why, when Yanan, the General Manager at Accademia Italiana Fitness, shared how Aircall transformed their operations, we eagerly listened. The implementation of Aircall didn’t just enhance their communication efficiency—it completely revamped the way they connect and collaborate.
Meet Accademia Italiana Fitness
Accademia Italiana Fitness is Italy’s leading school for fitness certifications. With over 60 courses in disciplines like personal training, yoga, and functional training, and a team of more than 200 qualified instructors, they maintain a high standard of European accreditation. They inspire thousands of fitness enthusiasts and professionals every year, and they use world-class tech to uphold their stellar reputation.
The Challenge
Before Aircall, managing communications was chaotic. The business relied on 36 company cell phones, one per agent, dedicated mainly to sales. This setup lacked control and efficiency—calls were misrouted, contact was lost when phones were off, and analyzing call data and monitoring performance was nearly impossible. It created frustration for students and disrupted service quality.
Discovering Aircall
Introduced by their technology partner, power2Cloud, Aircall emerged as a beacon of hope for Accademia Italiana Fitness. It offered better control over agent operations, improved onboarding, and enhanced team efficiency with analytics and live monitoring. Aircall allowed Yanan to monitor team performance and optimize processes effectively.
Transforming Communication with Aircall
Since adopting Aircall, Accademia Italiana Fitness has seen remarkable improvements:
Performance Enhancement: With call monitoring and analytics, the team identified and addressed shortcomings in script. This helped boost enrollment through more effective communication.
Increased Transparency: Students now receive more accurate information, strengthening overall trust and satisfaction. Plus, call recordings ensure quality service and highlight areas for improvement.
Streamlined Operations: By customizing call flows and reassigning calls as needed, agents were able to significantly increase productivity. The intuitive mobile app further accelerated adoption, too, so they really maximized the full value of Aircall’s platform.
Plus, Yanan’s made great use of Aircall’s flexible call routing:
"Aircall has revolutionized our inbound call management. The welcome message and customized flows we created for administration and sales allow us to direct every request to the right person, avoiding wasted time."
Leveraging Aircall AI for Strategic Insight
Integrating Aircall AI brought additional benefits. Call summaries have saved hours of time, allowing managers to review calls faster so they can focus on training and feedback. Yanan can also now quickly access detailed customer and agent information, aiding in proactive course offerings and effective time coordination.
Features like call summaries and sentiment analysis have allowed Accademia Italiana Fitness to prioritize cases based on sentiment. The AI's accuracy in this area has greatly improved the handling of interactions, making each student engagement more meaningful, and adding to the trust that’s so important to the school’s success.
"I frequently use Aircall's sentiment analysis to prioritize calls,” says Yanan. “And I have to say that the AI has been incredibly accurate in its analysis."
Looking Ahead
With plans to expand throughout Europe, Accademia Italiana Fitness sees both power2Cloud and Aircall as crucial partners. Aircall’s ability to instantly activate new international numbers will support their growth, making the expansion seamless.
Accademia Italiana Fitness’s story showcases how Aircall and its AI capabilities can elevate communication, streamline operations, and drive growth. For businesses seeking similar transformations, Aircall offers more than a tool—it's a strategic partner in innovation and success.
To explore how Aircall can empower your business, get started with a demo or free trial today.