Best Kixie Alternatives: Side-by-Side Comparisons

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Kixie offers well-known business calling software, but user reviews show it can be buggy, and with limited customer support hours, it’s not the ideal solution for everyone. 

If you’re looking for an alternative, you’ve come to the right place. To help you make sense of the marketplace, this article explores various competitors and alternatives to Kixie. 

We delve into their features, pros and cons, and pricing details. In addition, we show how Aircall is a reliable customer communications platform that stands out from the competition. 

Whether you're seeking seamless integrations, easy setup, or enhanced team collaboration, there’s a tool on this list for you.

TL;DR: Best Kixie Alternative 

1. Aircall

2. JustCall

3. CloudTalk

4. Talkdesk

5. Dialpad

6. RingCentral

7. Genesys Cloud CX

8. CallHippo

9. Five9

Kixie Competitors

About Kixie

Kixie was founded in 2013 with the goal of providing call management solutions. It offers a range of features, such as automatic call logging, call recording, voicemail drop, conversation analysis, and local presence dialing. These features aim to improve call efficiency and productivity for businesses. 

Kixie also integrates with popular CRM systems like HubSpot, Pipedrive, Salesforce, and Zoho, enabling seamless call tracking and customer data management. 

However, when considering how suitable this platform is for you, consider both the pros and cons of Kixie based on customer reviews. 

Pros of Kixie

• Offers features like intelligent call routing, multi-line power dialer, and conversation analysis to enhance call management and productivity

• Integrates with popular CRM systems, automating data synchronisation

• Provides AI-powered local presence dialing, which can improve call connection rates and customer engagement

Cons of Kixie

• Reports of glitches with CRM integrations, including the software crashing within the CRM system

• Some features, like local presence dialing, may result in a higher volume of spam calls, impacting productivity

• Reports of occasional dropped calls, as well as bugs in the call app when connecting and disconnecting

• Limited customer support hours may not be suitable for businesses with round-the-clock operations

• Pricing isn’t transparent, so you’ll need to contact their sales team to get a quote for the service 

Why You Should Look for a Kixie Alternative

If you're a small to medium-sized business, Kixie might not be the best business phone system for your needs. Other cost-effective communication platforms offer more features and better support tailored to growing businesses like yours. 

Here are a few factors to consider when determining whether Kixie is the right communication platform for your team. 

Pricing

To integrate with key apps like Slack and Zapier, you need at least the mid-range plan of Kixie. Additionally, more advanced features like conversation intelligence and local presence are only available as add-ons. 

Because of this, Kixie isn’t necessarily a good fit for businesses looking for competitive pricing options with core features included.

When looking for a Kixie alternative, evaluate pricing plans and their respective features to determine whether they fit your budget and requirements. Also consider any additional costs, such as integration fees or add-on features, so you have the whole picture of what you’ll be paying each month. 

Call quality

Your sales dialer needs to offer reliable call quality, as this will impact how effectively you can communicate with customers and prospects. 

When selecting a business phone system, read user reviews and feedback regarding call quality to ensure it won’t let your sales and customer support teams down. For example, you'll see many users reporting call quality issues with Kixie.

Dropped calls

Dropped calls can disrupt business operations, lead to missed opportunities, and frustrate both employees and customers. Unfortunately, Kixie users have reported issues in this area, with the sales dialer frequently failing (often on weekends). 

So look for a platform with a stellar reputation for reliable call routing, so that your team doesn’t experience disruptions when making or receiving calls.

Features and integrations

While Kixie offers useful features like power dialing and SMS, its advanced call management capabilities aren’t quite as comprehensive as some of its competitors. Other platforms are better known for in-depth features such as call whispering, call monitoring, and advanced call analytics. 

Before signing up for a new communication platform, determine which features are most essential for your business. Also, consider how this platform will help support and scale with your business as it grows. 

Ease of use

Assess the interface and overall user experience of the phone system you’re interested in. A user-friendly system can save time and reduce the learning curve for your team. 

The best way to investigate this is to sign up for a free trial to test the platform and see how easy it is to navigate. Unfortunately, some G2 reviews show that Kixie isn’t known for its slick user interface.

Customer support

When problems arise on a communications system, you need access to immediate assistance from customer support. Because Kixie’s live customer support is limited to weekdays during business hours, it’s not always quick or easy to solve complicated issues. 

This is a significant issue for companies that operate 24/7, as they always need reliable support to maintain seamless communication.

9 Top Kixie Alternatives of 2024

Your sales and customer support teams need an advanced communication tool to connect seamlessly with customers and drive meaningful interactions. While Kixie is a popular platform, it can be one-dimensional compared with competitors. 

Here are nine of the best Kixie alternatives to consider in 2024.

1. Aircall

Aircall gives you everything you need to increase productivity on both your sales and customer support teams. It comes with call centre features like a power dialer, call recording, AI-powered call summaries, and advanced analytics.

The platform offers competitive pricing to help you simplify customer communications, better engage clients, gain valuable analytics, and optimise your communication channels while staying within budget.

• Price: From $30/month/user 

• Features: AI-powered call intelligence, easily automated calling, live recording, multi-line power dialer, CRM integration, disposition logging, conversation intelligence, and caller ID

• Integrations: 100+ integrations, including HubSpot, Salesforce, and Zendesk

Here’s a quick look at key G2 user metrics weighing up Aircall vs Kixie.

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial.

2. JustCall

JustCall is a cloud-based phone system designed to streamline customer interactions. It offers features such as call queuing, call recording, and IVR systems, helping businesses gain insights into their customer communication.

• Price: From $19/month/user

• Features: Auto dialer, predictive dialer, SMS automation, call analytics, AI agent assist, AI call scoring, and AI coaching

• Integrations: 100+ integrations, including ActiveCampaign, Zapier, and Zoho

See our JustCall alternatives comparison for more information.

3. CloudTalk

CloudTalk is a cloud-based phone system that focuses on customer service and support. It offers features like call routing, call queuing, and interactive voice response (IVR) systems. 

• Price: Fom $25/month/user

• Features: International numbers, IVR technology, call centre analytics and recording, interactive voice response, call monitoring, click-to-call, and smart dialer

• Integrations: 36 integrations, including HubSpot, Intercom, and Pipedrive

See our CloudTalk alternatives comparison for more information. 

4. Talkdesk

Talkdesk is a cloud-based contact centre solution that caters to a range of businesses. It offers features like intelligent routing, analytics, and workforce management. Users can streamline and optimise their critical customer service processes with Talkdesk’s customer experience solutions that prioritise automation. 

• Price: From $85/month/user 

• Features: Automatic call distributor, IVR system, forward-to-phone, automated workflows, call monitoring, call barging, and local caller ID

• Integrations: 60+ integrations, including Microsoft Teams, ServiceNow, and Zoom

See our Talkdesk alternatives comparison for more information. 

5. Dialpad

Dialpad is a cloud-based communication platform that combines voice, video, and messaging in one unified solution. It offers features such as call routing, video conferencing, and real-time transcription.

• Price: From $15/month/user

• Features: AI-powered customer intelligence, interactive voice response, power dialer, contact sales analytics, video and web conferencing, and virtual receptionist

• Integrations: 70+ integrations, including Copper, Google Workspace, and Slack

See our Dialpad alternatives comparison for more information. 

6. RingCentral

RingCentral is a cloud communications platform that offers voice, video, and team messaging solutions. It provides features such as call management, video conferencing, and team collaboration tools. The platform helps teams enable connectivity across various modes, devices, and locations.

• Price: From $20/month/user

• Features: Automatic call recording, visual voicemail, hot desking, multi-way conference call, live transcription, background noise reduction, sentiment analysis, and call highlights

• Integrations: 200+ integrations, including Hubspot, ServiceNow, and Zendesk

See our RingCentral alternatives comparison for more information. 

7. Genesys Cloud CX

Genesys Cloud CX is a cloud-based customer experience platform that includes voice, chat, and digital channels. It offers features like intelligent routing, chatbots, and analytics. The software enables teams to connect insights from various sources, tools, and interactions, providing valuable data to address customer issues. 

• Price: From $75/month/user

• Features: Omnichannel routing, unified communications and collaboration, speech and text analysis, speech-enabled IVR, predictive routing, and native bots

• Integrations: 500+ integrations, including Amazon EventBridge, Microsoft Teams, and Salesforce

See our Genesys alternatives comparison for more information. 

8. CallHippo

CallHippo is a phone system that lets businesses instantly set up a virtual phone number. It offers features like call forwarding, IVR systems, and call analytics. The platform’s reporting capabilities and integrations empower sales and service teams with limited call centre capabilities.

• Price: From $18/month/user

• Features: Call queuing, call tracking, auto call distribution, interactive voice response, power dialer, call barging, and speech analytics

• Integrations: 110+ integrations, including Pipedrive, Slack, and Zapier

See our CallHippo alternatives comparison for more information. 

9. Five9

Five9 is a cloud-based contact centre software designed to improve customer engagement. It offers features such as automatic call distribution, interactive voice response (IVR), and workforce management. In addition, the software’s AI capabilities help you provide a quicker, more personalised customer experience. 

• Price: From $175/month/user 

• Features: Agent call scripting, call centre data importing, call quality monitoring, call conferencing software, workflow automation, and speech recognition

• Integrations: 80+ integrations, including Microsoft, Oracle, and Zendesk

See our Five9 alternatives comparison for more information. 

The Risks of Using the Wrong Communication Platform

Choosing the wrong communication platform can significantly impact your business operations and sales team. Here are some key risks you could potentially face when using the wrong platform:

• Miscommunications between your sales team

• Phone system outages

• Lack of call recording capabilities

• Lack of advanced features needed for efficiency

• Upset customers due to unreliable service

• Lost revenue due to poor call quality and lack of centralised information 

• High costs without a corresponding value

Aircall: An Alternative for Better Performance

Aircall is a versatile, secure, and collaborative communication platform known for its reliability. It helps businesses provide exceptional sales and customer experiences with cloud-based communication solutions, and it seamlessly integrates with popular productivity and helpdesk tools.

Designed to enhance communication for sales and support teams of all sizes, Aircall offers several clear-cut advantages that will set your call centre apart from the competition. 

• Global reach: Instantly add phone numbers from over 100 countries

• Scalability: Easily scale teams with flexible user licensing, multi-level IVR, and collaboration features

• Real-time insights: Gain powerful analytics to keep your business agile and responsive

Let’s dive deeper into more key reasons why Aircall stands out.

Harness the best integrations on the market 

Aircall offers over 100 integrations with popular platforms, including Gong, HubSpot, Intercom, monday.com, Pipedrive, Salesforce, and Zendesk. These integrations enable seamless data synchronisation and provide a holistic view of customer interactions. 

In addition, Aircall offers an open API and webhooks, meaning you can customise your integrations to tailor them to your specific business needs.

With all these integrations, Aircall helps you engage clients, gain valuable analytics, and optimise your communication channels. 

Set up in a few minutes

Aircall’s user-friendly interface and easy setup mean your business phone system can be up and running within minutes, minimising downtime so your customers and prospects can always reach you. 

The intuitive onboarding process ensures that even non-technical users can navigate the system effortlessly.

Work efficiently as a team

You also get access to a number of features that help your team collaborate better. These include call transfers, call queuing, sales call tracking, and call monitoring—so team members can assist each other to be the best possible customer service and sales reps. 

And with Aircall's shared call inbox and internal comments feature, teams can communicate internally about customer calls, improving coordination and ensuring a consistent customer experience.

Boost productivity with a range of features

Aircall’s most notable features include call recording, voicemail drop, analytics and reporting, and real-time call monitoring, just to name a few. 

The platform helps you collect valuable operational insights, monitor performance tracking metrics, and continuously improve your customer communication strategies.

Why Real Aircall Users Love the Platform

See how Aircall has helped sales and support teams in the real world with these customer quotes: 

“I love Aircall as it is. It is very easy to navigate. You can easily manage your calls, monitor all the calls that you have received and missed calls. I also love the fact that we can save contacts so we can call them easily.” - Kim April C.

“One of the standout features of Aircall is its user-friendly interface. Setting up phone lines, configuring call routing, and managing contacts are all straightforward tasks, requiring minimal training. This simplicity has allowed our team to quickly adapt to the platform and start leveraging its capabilities effectively.” -Kevin H. 

“Best UI/UX in the market: is browsable, easy to set up and customisable. Support has been great so far with us and I know that every challenge will be tackled.” -Lorenzo L. 

Learn More About Aircall Today

Aircall stands out as the best communication tool for sales and support teams due to its robust features, seamless integrations, and scalability. It ensures all your conversations are clear and productive, and its powerful analytics features keep your business agile. 

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial. 

Published on August 22, 2023.