The Best CloudTalk Alternatives: Side-by-Side Comparison

Ready to build better conversations?

Simple to set up. Easy to use. Powerful integrations.

Get started

So, you've been looking at CloudTalk, a contact centre management solution, but you're not sure you're ready to invest yet. We get it. CloudTalk has some limitations, like minimal app integrations and spotty call quality.

Your job is to ensure that your sales and customer support teams have the best tools to perform at their peak. You need a communication platform that not only meets but exceeds your expectations, providing seamless integration, reliable performance, and insightful analytics. 

We’re here to give you more context about what CloudTalk can do and also share 7 CloudTalk alternatives that can help, providing a comprehensive comparison of these platforms.

TL;DR CloudTalk Alternatives

1. Aircall

2. Dialpad

3. TalkDesk

4. 8x8

5. RingCentral

6. JustCall

7. Five9

What Is CloudTalk?

CloudTalk is a contact centre management solution that enables businesses to streamline communications with teams and customers using virtual call systems. Here’s a breakdown of CloudTalk’s features, integrations, pricing, and use cases. 

CloudTalk features

CloudTalk features include the following: 

• Call routing

• Interactive voice response (IVR)

• Call recording and monitoring

• Analytics dashboards 

These features effectively help you manage both inbound and outbound calls, providing essential insights into call performance and customer interactions. 

CloudTalk integrations

CloudTalk integrates with 36 CRM, helpdesk, eCommerce, sales automation, and business intelligence tools. Here are some of the key integrations available:

• HubSpot

• Zendesk

• Pipedrive

• Salesforce

• Intercom

• Zoho CRM

• Freshdesk

• Zapier

It lacks integrations with popular communication tools like Slack, Microsoft Teams, and Google. 

CloudTalk pricing

Unfortunately, CloudTalk doesn’t offer any free plans, though you can sign up for a free 14-day trial. Their paid plans include: 

• Starter plan: $34/month/user

• Essential plan: $39/month/user

• Expert plan: $69/month/user

• Custom plan: contact for a quote

You can also add in AI Conversation Intelligence for $19 per month per agent. 

CloudTalk main use cases

CloudTalk is primarily used for:

• Customer engagement: Improving customer interactions through optimised call handling and tracking.

• Sales intelligence: Providing insights into sales calls to help improve team performance and strategy.

• AI collaboration: Using AI to streamline communication processes and improve operational efficiency.

Why businesses like CloudTalk

If you're looking for basic but essential call centre features, CloudTalk might check all the boxes for you. It's a good fit for small businesses and offers popular integrations like HubSpot and Zendesk. 

Businesses also appreciate CloudTalk for its straightforward setup and user-friendly interface, making it an accessible option for teams looking to improve their communication capabilities without a steep learning curve.

The 7 Best Flexible and Reliable CloudTalk Alternatives

When exploring alternatives to CloudTalk, look for solutions that offer enhanced features, better integrations, and more reliable performance. Let's take a closer look at some of the top CloudTalk alternatives on the market.

1. Aircall: The industry-leading voice solution for businesses of all sizes

If you like the price of CloudTalk but are looking for a phone solution with more features, more integrations, and better call reliability, turn to Aircall. 

Whether you're running a call centre or need a reliable voice solution for your sales and customer support teams, Aircall's integrated cloud-based phone system can help you boost productivity, stay connected, and reach your business development goals. 

The platform's powerful analytics and real-time insights allow you to monitor performance and make data-driven decisions, while its extensive integrations help streamline workflows and eliminate manual tasks. Aircall’s top-tier call quality helps you deliver reliable sales and customer support interactions.

What makes it a good alternative to CloudTalk?

Aircall offers advanced features and integrations that make it superior to CloudTalk. For example, CloudTalk’s integration capabilities are somewhat limited when comparing Aircall vs. CloudTalk, with only 36 integrations compared to Aircall’s 100+. 

And Aircall’s numerous call centre and productivity-boosting features, user-friendly interface, and reliability ensure efficient communication. Aircall fits seamlessly into your tech stack to improve your workflows and data management, and its exceptional call quality ensures uninterrupted, clear communication.

Plus, Aircall is incredibly easy to use, but don’t just take our word for it. See why our users love how straightforward and intuitive the platform is.  

• Features: AI-powered conversation intelligence, automated calling, call recording, multi-line Power Dialer, CRM integration, disposition logging, caller ID

• Integrations: 100+ integrations, including HubSpot, Salesforce, ActiveCampaign, Microsoft Teams, and Slack

• Price: From $40/month/user

See for yourself how Aircall can help you boost revenue and build better customer relationships. Sign up for a free 7-day trial. 

2. Dialpad: Best for teams wanting to use AI technology to streamline communication

Dialpad’s AI features summarise your calls and automatically extract action items.

Source

Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.

What makes it a good alternative to CloudTalk?

Dialpad is a solid CloudTalk alternative due to its advanced AI features like contact centre chatbots, sales coaching, and call intelligence with detailed call analysis. 

Users also praise its minimal setup and intuitive interface. These elements and the platform’s array of features make Dialpad a dependable choice for businesses looking for an efficient and effective communication solution.

• Features: VoIP services, artificial intelligence, interactive voice response, a power dialer, reports and analytics, video conferencing, virtual receptionist.

• Integrations: 70+ integrations, including Copper, Google Workspace, Microsoft Dynamics 365, Salesforce, and Slack

• Price: From $15/month/user. As you pay more and go up the pricing tiers, you have access to 24/7 live agent customer support and CRM integrations like HubSpot and Zoho.

See our Dialpad alternatives comparison for more information. 

3. Talkdesk: Best for companies looking to build stronger customer journeys

Talkdesk gives your agents important customer information to help them provide exceptional service.

Source

Talkdesk is a cloud-based call centre solution that helps businesses improve customer satisfaction while reducing customer support costs.

What makes it a good alternative to CloudTalk?

Talkdesk’s AI-powered features like automated customer responses, conversation summaries, and instant information retrieval reduce the strain on live agents. Its Workspace Designer allows for easy deployment of custom user interfaces with minimal IT involvement. 

Additionally, Talkdesk offers over 60 native integrations to improve workflows and data management. Users appreciate its intuitive interface, minimal setup, and call-handling features.

• Features: Call centre software, advanced routing, call monitoring and reporting, agent workspaces

• Integrations: 60+ integrations, including Microsoft Teams, Salesforce, Slack, Zendesk, and Zoom

• Price: At the higher end of the spectrum, Talkdesk starts at $85/month/user for basic call centre features. In higher pricing tiers, you get access to more analytics features and higher voice quality.

See our Talkdesk alternatives comparison for more information. 

4. 8x8: Best for larger teams with complex communication infrastructures

8x8 helps you better engage your customers with the data and automations your customer-facing team needs.

Source

8×8 is a cloud-based business phone system service provider that combines video conferencing and messaging capabilities as well as audio phone calls.

What makes it a good alternative to CloudTalk?

8x8 is a strong alternative to CloudTalk due to its advanced features like auto-attendants, smart call routing, call recording, and queuing. It also offers video conferencing, meeting recording and transcripts, team messaging, and file sharing. 

Designed for larger teams, 8x8 supports unlimited users and provides a great deal of versatility for teams to customise the platform to their needs. It’s also easy enough for non-technical users to create and adapt omnichannel customer journeys.

• Features: Auto-attendant, team messaging, voicemail to email, call management

• Integrations: 60+ integrations, including Hubspot, Microsoft Dynamics, Microsoft Teams, and Salesforce

• Price: No pricing information is listed on the 8x8 website. You need to contact sales for a quote. Higher pricing tiers offer access to unlimited international calling (up to 48 countries) and more analytics.

See our 8x8 alternatives comparison for more information. 

5. RingCentral:  Best for businesses looking for an entirely remote setup

RingCentral gives you a clear overview of the status of all your rooms and devices.

Source

RingCentral is a unified cloud-based business phone system that supports team messages, video conferences, and phone calls.

What makes it a good alternative to CloudTalk?

RingCentral is a good alternative to CloudTalk due to its unique features like distributed call recording, agent performance tracking, and customisable dashboards. 

Users appreciate RingCentral's versatility, as it doubles as call recording software and comes with a digital voice logging system, call tracking software, and a predictive dialer.

• Features: Visual voicemail, team messaging, business phone or toll-free numbers, document sharing, video meetings

• Integrations: 300+ integrations, including Google, Microsoft, and Slack

• Price: RingCentral's Core plan starts at $30/month/user for up to 100 users. To access features like real-time analytics and industry-specific integrations, you'd have to pay for their Ultra plan, which costs $45/month/user. 

See our RingCentral alternatives comparison for more information. 

6. JustCall:  Best for businesses that rely on SMS marketing and communication

JustCall’s analytics features give you valuable insights into agent performance.

Source

JustCall is a cloud-based phone system designed to help businesses get phone numbers and make, receive, and track calls.

What makes it a good alternative to CloudTalk?

JustCall surpasses CloudTalk with its great customer support and unique features; each new user receives a live demo to ensure they get the most value from the product. 

JustCall also offers powerful bulk SMS/MMS capabilities, allowing users to create contact lists and schedule SMS campaigns via the web or mobile app. Additionally, the SMS Bot feature automates responses to incoming messages based on user-defined rules, providing intelligent and efficient customer communication. 

• Features: Inbound and outbound calling, sales dialer, SMS workflows, multi-level IVR, AI functionality

• Integrations: 100+ integrations, including ActiveCampaign, Hubspot, Pipedrive, Slack, and Salesforce

• Price: JustCall offers an Essentials plan that starts at $29/month/user. To access live call monitoring, advanced integrations, and detailed analytics, you need to upgrade to either a Team, Pro, or Business plan.

See our JustCall alternatives comparison for more information. 

7. Five9: Best for large businesses looking for omnichannel capabilities

Keep track of important customer details within Five9’s platform. 

Source

Five9 is an all-in-one cloud contact centre solution for inbound, outbound, blended, and omnichannel contact centres worldwide.

What makes it a good alternative to CloudTalk?

Five9 is a strong alternative to CloudTalk due to its exceptional omnichannel capabilities, AI-powered intelligence, and data-rich insights. Five9 is ideal for large, blended contact centres, as it offers top-tier features like conversational AI, global voice and VoIP, and comprehensive omnichannel support. 

Its gamification for agents, open API, and extensive integrations also make it a strong choice. With a focus on delivering top-tier customer service, Five9 is one of the top CCaaS solutions on the market.

• Features: SMS/MMS, email, inbound/outbound calling, workflow automation, video calling, employee engagement

• Integrations: 6 integrations, including Microsoft, Oracle, Salesforce, ServiceNow, and Zendesk

• Price: Five9 offers pricing bundles starting at $175/month, but you need to upgrade to its Premium, Optimum, or Ultimate plans for agent performance metrics, customer insights, and automations.

See our Five9 alternatives comparison for more information. 

Why You Might Look for a CloudTalk Alternative

If you're looking for a cloud-based phone system with more advanced features and more integrations (without having to pay for a premium account), it might be worth looking into alternatives to CloudTalk.

You want a low-cost way to integrate your voice with other essential business tools

Your cloud-based phone system should seamlessly connect to all the business tools you use every day—including CRMs, helpdesks, data and reporting platforms, and finance tools.

CloudTalk offers 36 integrations, and you have to pay for its Essentials plan to access them (which starts at $30/month/user). 

If you need more integration options, it's worth looking at alternative solutions. This is especially relevant if you work with communication tools like Slack or Microsoft Teams, since CloudTalk doesn’t integrate with these platforms.

If you choose a cloud-based phone system like Aircall with a more robust app marketplace, you can access 100+ integrations, including ActiveCampaign, HubSpot, Microsoft Teams, Salesforce, and Slack. There's no need to upgrade to access the best of our app ecosystem.

“The HubSpot integration was perhaps the single biggest driver of going with Aircall. It's made our lives so much easier. Whether tracking communications or linking updates to specific contacts, our work is seamless,” notes Bree Wright, Head of Client Acquisitions at The Photo Studio.

You want a voice solution that prioritises call quality

A number of CloudTalk users have noted call issues and connection issues, namely when making calls to other countries. But if your team is on the phone a lot, call quality and reliability are guaranteed to be at the top of your priority list. The quality of your calls can make or break a potential sale, customer service interaction, or any meaningful conversation.

When you're looking for a cloud-based phone system, it's key to choose a provider that works with multiple carriers to avoid disruptions and provide consistent call quality. 

Other elements to look for before you invest include:

• Whether or not they offer distributed data centres

• If they invest in redundancy on every level to eliminate single points of failure

• If they offer technical support regardless of your account size

You want a cloud-based phone system that offers in-house support

Another element to keep in mind as you search for a modern customer communications platform is whether or not it offers in-house customer support. 

Many providers use outsourced call centres or provide knowledge bases, but we always recommend opting for a voice solution that offers dedicated customer support no matter how big or small your account is.

With CloudTalk, you have access to its helpdesk and chat and email customer support regardless of what pricing tier you're in. But, if you have a more complex issue, you'll need to have an Essential, Expert, or Custom account.

Other providers like Aircall offer helpdesk access, email support, phone support, and even live group onboarding support on even the most basic plans. 

You want more features from your cloud-based phone system

Some users find CloudTalk lacking in crucial features like time zone management and advanced call routing options.

Aircall fills these gaps with powerful IVR and advanced call routing options, ensuring calls reach the right person every time. Our platform also lets you align calls and calendars for round-the-clock service, design time and date-based call flows on a visual canvas, and handle high call volumes by routing based on holidays, peak hours, and downtime.

Additionally, agents can define their availability based on scheduled time zone-specific working hours, or manually toggle their presence on and off.

Is Aircall the Best CloudTalk Alternative?

Aircall stands out as the premier customer communications platform due to its advanced features, seamless integrations, and unparalleled reliability. But there are even more reasons why Aircall is the best CloudTalk alternative.

What do you get with Aircall that you don't get with CloudTalk?

Call analytics features

No matter what pricing plan works best for you, all Aircall customers have access to our call analytics features, which allow you to access call history and see your missed-call rate. 

Customers on our Professional or Custom plans can access more advanced analytics features, including Aircall's Activity Feed, an in-depth analysis of why calls were missed.

Onboarding and ongoing customer support

As we mentioned earlier, in-house customer support is one of the reasons businesses of all sizes choose Aircall.

With our Essentials plan ($40/month/user), you have access to our helpdesk, email support, phone support, and even live group onboarding support.

When you upgrade to our Professional plan ($70/month/user), you also get access to a dedicated account manager, plus a tailored onboarding session.

Regardless of your account size or how many users you have, our team is here to help.

More robust integrations

At Aircall, we are committed to developing a best-in-class App Marketplace, so it's no surprise that we integrate with 100+ business tools, ActiveCampaign, HubSpot, Microsoft Teams, Salesforce, Slack, and more.

“With its integration with HubSpot and SalesMsg, its ease of use and analytics, Aircall really just checked all the boxes for us that our previous solutions couldn't offer,” says Sara Kinsella, Sales Operations Manager for Summit Solar.

Security and compliance

When you choose Aircall, you can take comfort in knowing your data is secure.

Protecting customer data and complying with GDPR regulations are our main priorities. Hosted on AWS, we follow industry-leading security practices, keeping your data protected at all times. Learn more about our security practices.

Experience the Best in Customer Communication With Aircall

Aircall stands out as the top choice for customer communications platforms due to its advanced features, seamless integrations, and unparalleled reliability. 

Our solution’s user-friendly interface and in-house customer support ensure your team can make the most of the tool and maximise productivity and efficiency. Book a call to learn more.

Try Aircall today and discover a seamless communication experience designed to support your growth.

Published on October 3, 2022.