Aircall: The best phone system for HubSpot Free and Starter

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For over 8 years, Aircall and HubSpot have been delivering world-class integrated communications and CRM technology together, now to almost 7,000 joint customers! Today, Aircall remains the top choice for HubSpot and its followers, with ease of use and robust capabilities topping the list of customer priorities for their business phone system. Following Aircall’s inclusion in HubSpot’s Essential Apps for Sales in 2023, and as an Essential App for Customer Service earlier in 2024, Aircall has again been recognised as a key part of the HubSpot tech stack - this time as one of the best apps to get started with. Let’s take a look at why this partnership works so well, and why HubSpot’s customers - particularly those on Free and Starter - love Aircall.

Getting started with Aircall: Ease of use

First of all - Aircall is a simple, plug-and-play business communications solution which is up-and-running, all over the world, within minutes of signing up! For businesses who are just getting started, or who need a quick and easy way to get their agents on the phones as soon as possible, Aircall’s platform delivers all the communications tools they need in one single space.

• No IT teams needed

• Self-serve administration - add, edit and remove users with no interference

• Simple integration with HubSpot

• Clear and concise user interface

• Real-time data exchange with HubSpot: saves time and reduces risk of human error

Removing the headache of a complex setup process is one of the key reasons why Aircall was nominated as the #1 Most Implementable Solution for Contact Centre - Small Business in the G2 Spring 2024 Report. According to this, 92% of users think Aircall is easy to use, with one happy customer stating that Aircall is an “Absolutely simple but effective customer communication tool.”

Advanced business phone capabilities

For small businesses and startups in particular, having a robust, reliable, high-quality calling platform is essential to win those all-important first deals and keep that growing customer base happy. Aircall’s extended dialler capabilities are delivering for those HubSpot customers, and then some…

VoIP

In sales and customer support, every call matters, which is why HubSpot’s customers benefit from Aircall’s reliable service. According to G2, 94% of users are satisfied with Aircall’s Voice solution while over 91% of users gave us 4 or 5 stars out of 5. Plus, with Aircall’s call, SMS, MMS, chat and survey capabilities, businesses can open up their communications to cater to their customers’ preferences, all while allowing agents to see the full picture of the customer or prospects’ journey, with a single view of the whole conversation across all mediums.

IVR - Smartflows

There’s IVR, and then there’s Aircall’s Smartflows - the more intuitive way to build and manage inbound call flows - and HubSpot’s Free and Starter customers love it. It offers an easy way to set up call routing, call queues, and call back requests, meaning that the customer is directed to the most appropriate agent for their query, and customer support teams can work more efficiently. Plus, HubSpot users can really personalise their caller’s experience, with accurate, integrated call and CRM data at their fingertips, all in one place. As well as all of this, you can easily set up business and holiday hours, so your answer rates aren’t damaged by out-of-hours ring offs.

Aircall AI

For those HubSpot customers wishing to the take the next step, Aircall AI offers multiple ways to improve coaching, call management, and reporting - all of which ultimately affect their sales performance, and their customers’ satisfaction. Call Recording and Transcription deliver a quick and easy way for managers to access and review calls, with Key Topics, Call Summaries, and Sentiment Analysis helping them to get the overall context and feeling of the call in seconds.

Aircall x HubSpot: the ultimate integration

Aircall’s native integration into HubSpot means that agents can use HubSpot via Aircall, or Aircall via HubSpot! With real-time data exchange, sales and support teams are able to log all the calls and messages they make on Aircall to the contacts, companies, deals, and tickets they hold within HubSpot, saving time on moving between platforms. All while keeping customer information safe and clear, with all the data they need at their fingertips. The Aircall app for HubSpot helps our joint customers to improve their sales and support processes and coaching, and ultimately boost their own customers’ experience.

Together, Aircall and HubSpot are helping their shared customers to, in turn, build their own strong customer experience:

• Put an end to repetitive conversations

• Improve phone workflows to reduce customer frustration

• Speed up sales cycles

• Give agents space to be in the moment

• Personalise conversations based on prospect or customer data

That’s why Aircall is one of HubSpot’s best apps to get started with!

Aircall: the best phone system to get started with

As part of HubSpot’s tech stack, we’re always collaborating to develop and progress our technology to benefit our customers in years to come.

HubSpot and Aircall could work better together for you and your company!
Book a demo now to see how.

Published on July 16, 2024.