Top Conversation Intelligence Software: Better Customer Insights

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Struggling to improve your customer service and sales conversations? You’re probably missing out on key insights buried in your agents’ customer interactions calls or chats—and conversation intelligence software could be your solution. 

These tools don’t just record interactions; they analyse them to reveal conversation patterns, customer needs, and improvement opportunities.

This article explores nine top conversation intelligence software options and their key features. Whether you’re focused on bringing in more sales or improving customer success, these solutions provide the insights you need to make smarter decisions and drive business growth.

9 Top Conversation Intelligence Software to Better Understand Customers and Improve Business Performance

Aircall’s ecosystem of conversation intelligence integration partners helps you uncover actionable insights, optimise team performance, and enhance customer experiences.

Here’s a breakdown of Aircall’s built-in conversation intelligence capabilities, alongside the powerful tools it integrates with. Each platform on this list connects seamlessly to Aircall so you can gain better insights into customer interactions and learn how to improve them.

 1. Aircall

Access automated call summaries and an overview of key topics in Aircall’s Conversation Centre.

Aircall’s customer communications and intelligence platform enables you to better understand your customers and their needs. Built for sales and customer support teams, Aircall combines powerful conversation intelligence features with seamless integration into your workflows—making it easy to turn everyday calls into valuable insights.

With AI-generated call summaries, teams can quickly capture key takeaways from every call, ensuring no detail is overlooked. Key topic recognition and AI-powered call transcription make categorising discussions, searching for important phrases, and identifying coachable moments easy. 

Aircall analyses talk-to-listen ratios to help you improve engagement. And for deeper insights, trending topic visualisation and call scoring (coming soon) help uncover patterns and allow managers to provide actionable feedback.

• Features: Cloud-based phone system, AI-generated call summaries, topic recognition, call and voicemail transcription, CRM logging, sentiment analysis

• Integrations: 100+, including all the tools on this page

Get valuable insights into your conversations so you can pinpoint how to improve them. Try Aircall for free. 

2. bao

bao helps sales agents have better conversations, address objections in real time, and bring in more revenue.

bao helps teams improve sales conversations in real time to help agents become more productive and effective. With interactive live playbooks, CRM integrations, and AI-powered features, bao helps teams excel in cold calling, lead qualification, and discovery conversations.

The platform provides live feedback during phone or video calls to help sales reps stay on track. And it automatically generates conversation summaries and evaluations using advanced OpenAI and Anthropic technologies, saving time and delivering actionable insights.

• Features: Interactive playbooks, automated data acquisition, video meeting bot, management and analytics

• Integrations: 9 integrations, including Aircall, Microsoft Dynamics 365, Pipedrive, Salesforce, and Zendesk

How bao connects to Aircall

bao integrates with Aircall by allowing users to initiate calls directly from the bao app for a smoother workflow. This integration boosts sales by providing real-time objection handling tips and simplifying guided selling. The integration also allows you to generate actionable analytics to improve team performance and create a stronger sales process.

3. Convin

Convin’s conversation intelligence features give you accurate transcripts with actionable insights.

Convin helps improve performance across customer-facing teams in sales, customer support, and collections. The QA tool uses its proprietary LLM models to gather actionable insights from omnichannel interactions. From real-time agent assistance and supervisor tracking to automated coaching, it helps managers and sales agents achieve better outcomes.

Conversation intelligence features record, transcribe, and analyse every customer interaction—be it phone calls, video conferences, or emails. Managers can filter transcripts by keywords to pinpoint strategic findings or customer feedback. Conversation analytics uncovers critical information, such as customer objections and changing buying behavior, while AI-driven call scores identify coaching opportunities for agents. 

• Features: AI phone calls, real-time agent assist, customer intelligence, conversation audit, recognise and replicate patterns, learning management system

• Integrations: 100+ integrations, including Aircall, Asana, HubSpot, Salesforce, and Zoom

How Convin connects to Aircall

Convin integrates with Aircall to provide complete visibility into customer interactions. It captures and transcribes calls made in Aircall with its patented speech-to-text engine, analyses conversations for deal and customer intelligence, and automates call audits. This integration enables detailed insights, streamlined QA, and personalised agent coaching.

4. Enthu.AI

Give actionable feedback about specific calls to your agents with Enthu.AI.

Enthu.AI helps contact centres and calling teams improve performance and the customer experience with advanced conversation intelligence features. For example, Enthu.AI automatically transcribes calls and uncovers strategic findings using NLP algorithms and voice AI.Key use cases include call quality assurance, agent coaching, compliance monitoring, and sales training. 

Detailed call reviews and agent-wise analysis enable teams to identify patterns and improve skills, while tools like moment highlighting and auto-seek audio save time by pinpointing critical moments in calls. With Enthu.AI’s evaluation management and playback library, managers can provide feedback instantly and coach more effectively. 

• Features: Detailed call review, agent-wise analysis, call filtering, moment highlighting, evaluation management, playback library

• Integrations: 20+ integrations, including Aircall, HubSpot, Salesforce, Pipedrive, and Zoom

How Enthu connects to Aircall

Enthu.AI’s integration with Aircall brings automated call QA and conversation intelligence to every interaction. It provides 100% call QA coverage, flags priority calls for review, and highlights critical moments like compliance gaps or customer objections. Teams can quickly analyse calls, share feedback, and create actionable coaching opportunities for improved performance.

5. HubSpot

Take detailed notes on conversations within HubSpot to keep all your agents in the loop.

HubSpot connects marketing, sales, and customer service in one seamless system. The Sales Hub package includes conversation intelligence, as well as time-saving features like appointment scheduling, email tracking, and document management.

HubSpot’s conversation intelligence feature transforms customer calls into meaningful insights. By capturing voice data directly in the HubSpot Smart CRM, it provides sales leaders and reps with a clear view of customer needs, team performance, and opportunities for improvement. Use these insights to uncover trends, coach your team with data-driven feedback, and refine your sales strategy.

• Features: Smart CRM, email tracking software, document management, call insights, automated workflows, performance patterns

• Integrations: 1,500+, including Aircall, Airtable, Mailchimp, Microsoft Dynamics 365, and Xero

How HubSpot connects to Aircall

Aircall's native integration with HubSpot streamlines call workflows by automatically logging call and SMS conversations to Contacts, Deals, and Tickets. This integration helps teams track customers throughout their journey, build custom reports, and trigger workflows for post-call actions. It’s a powerful way to increase productivity and centralise customer data.

6. Jiminny

Jiminny empowers managers to analyse agent performance and pinpoint areas for improvement.

Jiminny’s AI-driven revenue intelligence platform turns emails, phone calls, and video calls into valuable insights. By combining revenue and conversational intelligence, the platform provides a comprehensive view of your sales process.

Key features include data aggregation from CRMs, emails, and meetings; analytics and reporting for detailed performance insights; and predictive AI to forecast trends and highlight opportunities. With sales coaching tools, Jiminny helps reps refine their techniques, while automation and collaboration features streamline workflows and team alignment. 

• Features: Data aggregation, data and analytics, predictive insights, sales coaching, automation, collaboration tools

• Integrations: 35+ integrations, including Aircall, Google Workspace, HubSpot, Salesforce, and Slack

How Jiminny connects to Aircall

Jiminny integrates with Aircall to automatically capture and analyse calls, enabling teams to search, share, and learn from conversations. With AI-driven coaching, cross-functional insights, and actionable feedback, Jiminny helps teams and agents establish and achieve sales goals. 

7. Mindtickle

Mindtickle identifies key conversation themes for instant call overviews.

Mindtickle’s all-in-one sales readiness platform provides tools for training, coaching, and performance improvement. The tool supports sales enablement, onboarding, content management, and revenue operations.

Conversation intelligence features capture, analyse, and score buyer-seller interactions to uncover buying signals, deal risks, and winning behaviors. And AI-driven insights help sales teams refine forecasts, develop competitive strategies, and identify coaching opportunities. 

• Features: Analytics, forecasting, sales content management, forecasting, conversation intelligence, readiness index

• Integrations: 30+ integrations, including BambooHR, Dropbox, Microsoft, Shopify, YouTube, and Vimeo

How Mindtickle connects to Aircall

Mindtickle integrates with Aircall to record, transcribe, and analyse sales calls to uncover real-world insights for training and coaching. By integrating conversation intelligence into your CRM and sales programs, you can improve rep productivity, address deal risks, and replicate top-performing behaviors to drive revenue growth.

8. Rafiki

With Rafiki, you can analyse which topics your reps spend the most time talking about for insights into what your customers really want.

Rafiki’s AI-driven conversation intelligence platform uses market, deal, and coaching analytics to evaluate customer feedback, flag at-risk deals, and uncover behavioural trends for personalised training. Its standout features include instant GPT-powered call summaries; CRM sync for effortless call data capture; and smart follow-up tools that generate precise, timestamped email responses.

Use cases range from helping sales managers align teams and forecast accurately to empowering customer success managers to reduce churn. 

• Features: Instant GPT-powered call summaries, smart CRM sync, smart follow-up tools, call scoring, market intelligence, deal intelligence

• Integrations: 30+ integrations, including Aircall, Hubspot, Microsoft Dynamics, Salesforce, Slack and Zoho

How Rafiki connects to Aircall

Rafiki integrates with Aircall to transcribe, analyse, and share calls, providing practical recommendations for better follow-ups and deal acceleration. Post-call analysis allows reps to improve execution with winning playbooks and receive personalised coaching. Rafiki also strengthens pipeline management by flagging deal risks and opportunities.

9. Reecall

Reecall’s AI-powered virtual assistant analyses customer requests to deliver personalised responses.

Reecall’s conversational AI-powered virtual assistant automates and improves inbound call management. Its proprietary technology understands customer intentions and delivers enriched, natural-language responses tailored to various industries.

With applications like real-time customer support, sales admin, order tracking, and reservation management, Reecall handles diverse tasks such as scheduling appointments, modifying orders, or managing customer feedback with automated CSAT. Its adaptability allows businesses to offer seamless customer experiences while freeing up human agents for more complex tasks.

• Features: Virtual voice agent, caller distribution, automated low-value calls, FAQ management

• Integrations: 150+ integrations, including Aircall, HubSpot, Salesforce, Shopify, Slack, and Zendesk

How Reecall connects to Aircall

Reecall integrates with Aircall to automate inbound call management using conversational AI. It provides instant responses to improve customer satisfaction and operational efficiency—resulting in seamless, cost-effective customer support.

Choose a Powerful, Scalable Conversational Intelligence Tool

Finding the right conversation intelligence tool comes down to your team’s specific needs, and every option on this list brings something valuable to the table. 

While Aircall offers its own conversation intelligence features, it also integrates effortlessly with all the tools on this list to create a smooth, connected workflow. As your go-to customer communications and intelligence solution, Aircall gives your team the insights it needs to hold better conversations, bring in more sales, and delight customers. 

Get valuable insights into your conversations so you can pinpoint how to improve them. Try Aircall for free. 

FAQs 

What is conversational intelligence software?

Conversational intelligence software uses AI to analyse customer interactions across calls, emails, and chats. It identifies sentiment, trends, and keywords to provide actionable insights that improve communication strategies and team performance. 

What is an example of conversational intelligence?

An example of conversational intelligence is using AI-powered tools to analyse customer calls for sentiment and trends. Sales teams can identify recurring objections, track competitors, and refine training, while customer support teams can uncover recurring issues and improve personalised solutions based on customer feedback.

How do I enable conversation intelligence?

Enabling conversation intelligence starts with choosing the right software. Many tools, like Aircall and its integrations, seamlessly connect with your existing tech stack. Once set up, the software automatically captures and analyses customer interactions to provide valuable insights. 

To maximise its impact, ensure team members are trained to interpret and act on the insights provided. Activate features like call transcription, sentiment analysis, and automated coaching to uncover trends and improve team performance.

Published on December 27, 2024.