4 Ways Aircall Can Support Remote Teams

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Whether remote work is a regularly accepted part of your business or is making a mandatory appearance, it’s essential that you’re prepared. This means having available resources, good communication, and access to the right tools.

While the transition to remote work might take some getting used to, the modern workplace is well-equipped to handle the challenge. There’s a wide range of tools on the market built to help teams facilitate better communication and improved productivity.

Aircall, a cloud-based phone system, helps teams maintain their agility and stay connected—even when everyone’s apart.

Here’s how:

1. Establish work-life balance

Remote work can often erode our personal digital borders, especially if you’re new to it. When our office and our homes are one and the same, it’s hard to know where work ends and personal life begins. This can cause unwarranted stress, confusion, and even burnout for newly remote employees.

Aircall can help teams stay on track and help managers keep their teams from work fatigue using the Business Hours feature. You can easily adjust team members’ availability as needed so that shifts are covered without people feeling stressed. Additionally, because you can customize settings for each number, you can be sure that everyone is aligned, accountable, and positioned for success.

2. Collaborate across teams

It’s easy to reach out to a coworker at the office and ask for help when on the phone with a tough customer. But when you’re remote, keeping that conversation going is challenging. Separate workflows and non-traditional working hours can also mean that people feel left behind.

Aircall lets teams keep the collaboration going through features like shared inboxes, tags, and comments. Having a shared inbox reduces the risk of repeating questions or overlapping workflows. Tags and comments help with communication between team members giving critical information about a call before it’s picked up.

3. Boost visibility

One of the biggest remote working fears that managers have is visibility. Keeping people accountable is key to long-term success, and that is especially critical for remote teams where managers can’t provide in-person support.

Aircall’s Live Feed feature helps managers gain deeper visibility into their calling processes. You have a full view of who is currently on a call, who is available, and even how long customers have been waiting to speak to someone.

This visibility gives managers key insights that can help them make the decisions that will help support their team better.  For example, If you see an agent struggling with their customer calls, you can provide extra coaching and support.

Training new remote team members? Onboarding a remote employee is even easier with Aircall. You can add users, create teams, and set up flows without being in the office—or see how well they’re doing with onboarding and help get them up to speed.

4. Keep workflows connected

The last important aspect of having a well-functioning remote team is making sure your tools are connected. From your CRM to your Helpdesk, having your tools connected keeps your information in one place and your team on the same page.

Aircall can help streamline team workflows through its large app marketplace. With over 100 integrations and growing, you can connect your phone to any of your other important business tools.

Published on March 17, 2020.